To maintain a tranquil atmosphere and support all guests in their journey to disconnect and reconnect, we kindly ask all Spa visitors to follow our Guidelines for Spa Etiquette.

For guests who purchased a Pre-sale Pass or a Wander The Spa Gift Card, you will have received a 12 digit code when you purchased the Pass. If booking online, your credit card details will be collected, but no payment will be taken. Please enter the 12 digit code in the additional notes field when you book and we will apply it to your booking before your arrival. Additionally, you are welcome to email us for help making your booking with Pre-Sale passes or Gift Cards. Please include all guests names and phone numbers, your booking date (or preferred booking date if not yet booked online.) and your Pre-Sale Pass/Gift Card codes.  If you have any questions about your Pre-Sale Pass or Gift Card, please contact our team at thespa@wandertheresort.com.

For guests who wish to use a Wander The Resort Gift card please be sure to bring the QR code you will have received when you purchased your gift card and this will be applied when you arrive onsite. If booking online, please be sure to note this in the additional notes section or email us so that the card used when making the booking is not charged in advance.

Photo identification, a valid credit card, waterproof footwear and a swimsuit are all required items for your visit. We also recommend that you bring toiletries, a non-glass water bottle, a second swimsuit if receiving treatments, and dining attire if dining at Gather after 5:00pm. Robes and towels will be supplied for you.

No, spa access is not automatically included with your cabin reservation, unless you have booked a specific package that includes it. However, Cabin guests receive an exclusive cabin guest rate and access to enjoy the Spa without restriction, after arriving for your preferred appointment time. On the day of check-in, if planning on arriving early, be sure to book your Thermal Escape in advance to ensure access to a locker before your cabin is ready for check-in at 4pm. If you are planning on using the Spa after you have checked in; and have booked a Thermal Escape, our team can arrange to have your Robe & Spa Package in your cabin when you arrive, allowing you to get ready in your cabin prior to your appointment time. On check-out day, we also recommend booking your locker in advance, to ensure locker availability if you plan on using the Spa after the checkout time of 11am. A pass must be booked for each day of your stay.

Guests must be 16 years or older to enjoy our spa facilities, unless otherwise stated for special events. Guest aged 16-17 will need to have a guardian sign the liability waiver as well.

When you book online, your credit card details are collected to hold the booking. Payment will be taken to the card used to make the booking seven days in advance of arrival unless you are paying with a Pre-Sale pass or Gift Card (please see above). Please note, if you are making the booking online for multiple guests, all passes will be charged to the card used when making the booking.

A waiver must be signed before entering the spa. It is highly recommended that all guests sign the Waiver before arriving onsite to help ensure a seamless check-in experience. If booking online you will be prompted to sign this waiver to confirm the booking. You will also be able to find a link to sign on your booking confirmation and on the reminder email/text you will receive three days before your appointment time. If you miss it for any reason, our team will text it to you the day of arrival.

The Spa has been designed as a space for you to disconnect, be present and relax - as such, no phones, cameras or any recording devices are permitted in the Spa. The change rooms have lockers for you to securely store your phones while enjoying the Spa amenities.

Yes! Our on-site restaurant Gather will be open throughout your visit to enjoy meals, snacks and beverages. Reservations are highly recommended and if you are dining after 5:00 pm, dining attire is required. Email gather@wandertheresort.com for assistance in making a dining reservation or find us on Opentable.

Plan on leaving your wallet in your locker and make sure to load your locker access wristband with funds during your check-in the Spa Desk. Any funds loaded to your wristband that are not used during your visit will be refunded to your card at the end of the day. (Please allow 5-10 business days for those funds to be reflected on your statement). The recommended amount is $100 and only credit cards are accepted.

Cancellation requests must be made via email to thespa@wandertheresort.com. Cancellations made up to 48 hours ahead of the reservation are fully refundable to the original method of purchase. Cancellations made between 24 and 48 hours ahead of the reservation are refunded in the form of a digital gift card for the full amount of the original reservation. Modifications to a reservation or rebooking within 24 hours may incur a rebooking fee of $20. 

We accept groups of up to 14 people and a group is considered 6 or more guests. Please note when inquiring about a Group Booking you should be prepared with all of your guests names, emails and phone numbers to confirm the booking. Your preferred dates will not be confirmed until this information is received and payment is paid in full. Please email thespa@wandertheresort.com to inquire.

Spa Group Booking Policies: Groups of 6-14:
The primary contact (or appointed payee) must pay in full, to one card, within seven days of the booking being confirmed in order to secure the booking. Gather dining reservations are strongly recommended. For groups of 8+, a table is not guaranteed without a reservation, and your group may need to dine separately. Please see below for Gather’s group booking policies.
‍
‍Gather Group Booking Policies:
‍For Groups of 1-7 people: A’la Carte Menu available with reservation, guests may pay individually. For Groups of 8-14 people: A reduced A’la Carte Menu will be available with reservation, one bill, with an auto gratuity of 20%, will be presented at the end of the dining experience. The maximum amount of any one group will be 14 people.

A Thermal Escape Pass must be purchased in order to access our treatments. Please email thespa@wandertheresort.com to inquire about Treatment availability.